Shipping & Receiving

Shipping Animatronic Dinosaurs

Please note that the making time is not included in the shipping time. The total time it will take to receive your order is the making time + the shipping time. If you have any issues with your order, you can email us to our Support Center for further assistance. Our dedicated after-sales service team will contact you within 24 hours.

We will carry out strict quality controls on your items(All the models have to be pass the 24hrs functional test) and ensure they are properly packed before preparing them for shipment. We ships worldwide to nearly every country across the global, we employ the services of major, trusted international carriers to ensure your products arrives to your destination fast and securely.

Our partners with major international shipping companies to offer different methods, You can choose your preferred shipping method.

● Delivery terms: EXW, FCA, FOB, FAS, CIF, CFR, DDU, DDP

● By sea - any port in China(SHA,SZ,CQ)

● By air - any international airport in China

Clearance: We are a very experienced dinosaur exporter. We obtain export entitlement and have experience with clients from UK, USA, Netherlands, Germany, France, Italy, Spain, Portugal, Poland, Turkey, Australia, South America, Brazil, Argentina,Peru,Korea, Japan, Thailand, Singapore, Belgium, Sweden, Cezch, Russia, Mexico, UAE, Switzerland, Denmark, Norway, Indonesia,etc.


Flexible Delivery Service

★  Door-to-Port needs you to have a customs broker agent to help you clear customs and process required paperwork. Delivery to port service is an efficient and cost-effective way of shipping animatronics or creature costumes internationally. The process begins when goods are picked up from our factory to your port , then you are responsible for your country customs formalities process, port handling,importing tax and for arranging delivery of the goods to your final destination.  

★  Door-To-Door is the most comprehensive type of shipping service available. The process starts at our factory and ends when the shipment is delivered to your door, only need you to arrange the unloading.

Receive Your Dinosaur Models

★  Exchanges:

We will make the products according to the terms of the contract annex, if there are any changes in the production process, please contact our sales staff in a timely manner, under the premise of the changes are not too big, we are free to modify, if the changes are complex, we will charge a portion of the cost. Of course, we will confirm this cost with you!

★  Returns:

Since customized products are different from other commodities, according to the relevant provisions of the law, after the signing of the contract, if the return is caused by the buyer's personal reasons, we will charge a corresponding fee according to the production progress.

★  Receiving

Our products are large items, the delivery of logistics, usually recommended our customers use sea freight. When goods arrive the port, we will promptly notify you to pick up the goods, and provide the certificate of origin, bill of lading and other relevant documents.

At the same time we also provide door-to-door delivery service, if necessary, please contact our sales staff before shipment.